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Water Cooling Tower (TR5/TR10 Model)
Water Cooling Tower:
The Water Cooling Tower - TR 5/10, is an indispensable accessory that removes the heat generated by machines used to make ice-cream and popsicles.
Ice-cream/popsicle machines generate heat which must be blown out of the room, similar to the heat that is blown out of the room by an air-conditioner. It is an exchange of heat where air-conditioning steals heat from the room and cools it, then throws the unwanted heat out. The ice-cream/popsicle machine steals heat from the product (popsicles or ice-cream) and needs to then also throw this heat out of the room. If this heat is not thrown out into the environment the machines will overheat, causing lost of efficiency or stop working.
The Water Cooling Tower system has a huge advantage over other cooling mechanisms, like an _air cooler_, because water can be maintained at a temperature lower that the temperature of air, which offers a stronger exchange of heat.
Equipment
SHIPPING POLICY
When your order arrives, please make sure that you inspect the equipment carefully when you receive it from the carrier. If there is any visible damage, please mark "damaged" on the carrier paperwork.
You need to make sure you unwrap the equipment - all boxes/pieces to make sure that everything ordered is there, and that it isn't damaged. WE CANNOT PUT IN A CLAIM IF YOU DO NOT MAKE A NOTATION OF SOME SORT ON THE SHIPPING PAPERWORK. The delivery person can't leave until you sign the paper work. If there is a chance that the person who placed the order and is reading this policy will not be there during delivery of the shipment, make sure the store personnel is aware of the policy. Damages not noted because you were not there at the time of the delivery, and someone else received it who did not note them on the paperwork, will not be eligible for the claims process. PLEASE make sure everyone who might be there to receive the shipment understands this.
Again, a notation of damage on the paperwork will make it easier for us to put in a claim. If the damage is excessive, refuse the shipment (new equipment only, used or customer equipment cannot be refused)and have them send it back to us. We will ship a replacement unit out immediately. If the damage is minor or obviously cosmetic, please note this on the paper work and go ahead and accept the equipment. You can call and e-mails us a few pictures of the cosmetic damage, and we will work out a partial refund that is relative to the damage and acceptable to you.Â
If the equipment does not work when you plug it in, give us a call right away. Our goal is to make sure you are happy with what you get and that it works right from day one.
REFUND POLICY
The return/refund policy on NEW Equipment and USED or CUSTOM equipment are different. You have 3 days to return brand new equipment for a full refund less shipping and a 20% restocking fee. Custom equipment like dipping carts or used equipment cannot be returned and must be accepted when delivered. We guarantee custom equipment and used equipment will be in good working condition when you receive it, and if not, as long as you report the mechanical problem within the first 14 days you have the equipment, we will get it fixed and cover the cost of doing so unless we have a separate stated warranty on a specific deal. Custom or used equipment cannot be returned under any circumstances. Should it not be in working order when you get it, we will get it fixed. If we can’t get it fixed, we will refund your money. On standard new equipment, you must notify us within 3 days by sending an email to equipment@turnkeyparlor.com stating that you want to return the equipment. We will refund your payment less appropriate shipping and restock fees and coordinate for the equipment to be picked back up. See "shipping" policy link for instructions on how to properly receive equipment.